Transforming Dispute-Resolution Process in Banks Require Blockchain Technology

Uche Elendu, Appzone - blockchain technology

With the increased rate of fraud and dispute claims between customers and financial institutions across Nigeria, Uche Elendu,  Co-founder and COO of Appzone has made the call for the adoption of blockchain technology to not only decentralise the process of moving money from one bank to the other but to help increase the level of visibility and transparency of the procedure. 

Uche Elendu shared this thought during his presentation at the recently concluded Digital Pay Expo summit, a two-day event, which sought to discuss the possibility of accessing finance without a third party across the African continent through Decentralized Finance (DeFi).

As more Nigerians get financially included, customers have continued to move away from cash and checks toward electronic payments.

This trend is a positive development for banks and the central bank of Nigeria (CBN); however, as card and online transactions grow, so does the number of disputable transactions and the incidence of fraud, putting pressure on dispute processes.

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Speaking about the adoption of blockchain technology to foster a speedy payment settlement process, Uche Elendu, said “Financial institutions across the continent have continued to evolve, leveraging technology. They have metamorphosed from the days of a heavy analogue process to a more digitized era, and with the continuous increase in the volume of banking transactions, It remains pertinent to continuously adopt newer and more sophisticated technology infrastructure to remain dependable, especially with payment settlements. For us at Appzone, we are firm believers in blockchain technology. Its decentralized nature not only makes it faster, cheaper, and transparent but also makes it sophisticated enough to enable real-time settlement”.

Speaking further, Uche said “Having rolled out Zone – Africa’s first blockchain technology platform for payment processing in 2021, partner banks who have onboarded with us have seen a drastic change in their payment settlement process. Zone’s innovative architecture will reduce complaints from customers and provide banks with an opportunity to deliver delightful experiences on payment channels while also driving down costs”.

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Developed in line with Appzone’s recent evolution into a payment infrastructure company, Zone is Africa’s first decentralized payment network that allows inter-bank transactions to be processed directly between banks on the Blockchain without the involvement of any intermediary.

With Zone, players in the industry should expect a reliable and scalable payment network that enables frictionless and instant payments, within and between every African country.



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