Depending on how you choose to see it, you could say that a place of business is a place that is utterly void of emotions. As such, there shouldn’t be any need for resolving conflict at work. However, this isn’t entirely true.

While the office is largely a place for business, emotions can get involved too. When that happens, conflict can arise, and if you have conflict, you’ll have to learn the process of resolving conflict at work.

Not to worry, though. You really don’t have to look too far. We’ll be showing you the steps required in resolving conflict at work.

Embrace conflict

Where two or more people are present, it is inevitable. Don’t live your life or go about your day thinking that things will always be rosy because they wouldn’t. So, while you’re at work, expect conflict to happen. Don’t go around looking for it. But, when it happens, don’t get too flustered about the other person taking offence or offending you because it’s perfectly normal. The only thing to do at this point is to calmly evaluate ways that you can resolve it when it comes up.

Talk about it

Whether you’re the one who was offended or you offended the other person, start the conversation regardless. You can’t move past the problem if you both pretend that the problem doesn’t exist. So, talk and try to compromise. Even if they seem hostile at first, you should be able to work something out.


This part is so important that we cannot afford to lump it in with another point or omit it. If you want to solve a problem at the office, listen to the other person. Even if they offended you, their side is just as important as yours. For effective listening, ensure that you make eye contact and you look at them throughout the process without getting interrupted by your phone or interjecting by yourself.

Find common ground

Is s/he always complaining about your work before the project is done? Are they constantly dissatisfied with your methods? No matter what it is, try to find common ground at work. This could mean that you’ll both have to make sacrifices. But, if that’s what needs to happen for you to move past the problem. Then, do it.


It’s not enough to merely find common ground. If you still harbour some resentment towards them, the conflict will likely pop up again in another form. So, forgive whatever they might’ve done to upset you and encourage them to do the same to you.


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