Exceed patients’ expectations during treatment, Lagos govt tasks health workers

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The Lagos State Health Service Commission has urged health workers to exceed patients’ expectations with adequate care during treatment.

The Permanent Secretary of the Commission, Ademuyiwa Eniayewun made this call while speaking at the fourth stakeholders’ forum organised by the Alimosho General Hospital.

This was made known on Thursday in a statement titled, ‘Lagos Health Service Commission Urges Healthcare Providers To Exceed Patients’ Expectations’.

During the event themed ‘Surpassing Patients Expectation’ on Wednesday, Eniayewun stated that health personnel can meet and even surpass the expectations of members of the public through outstanding service.

Eniayewun said, “Healthcare providers should realise that patients have legitimate rights that must be respected and accorded due attention by health givers.

“Health seekers are often not in a good state of mind whenever they visit hospitals for medical treatment, and as such, doctors, nurses and other health officials need to be patient in dealing with them and not add to their pains through lackadaisical attitude”.

While contributing, the Medical Director of Alimosho General Hospital, Ayodapo Soyinka assured residents of Alimosho and its environs of the provision of enhanced service delivery.

He added that with the crop of medical officers, infrastructure and equipment at the disposal of the hospital, the facility is poised to exceed the expectations of its patients.

He said, “In the last three months, the hospital has entrenched a leadership culture that is responsive, functional, effective and dynamic at all layers of management”.

“The hospital has introduced staggered appointment as pilot studies in paediatrics and medicine outpatient with an intention to create efficiency in delivering services with a view to scaling it up once we start recording success in the tracking of waiting time.”

Contact: [email protected]

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