Jumia is a leading e-commerce platform in Nigeria, offering a wide range of products from various sellers. One of the main benefits of shopping on Jumia is the convenience of home delivery. However, many customers wonder if Jumia refunds delivery fees in certain cases.

This article will provide a comprehensive overview of Jumia’s refund policy for delivery fees, based on my extensive background in Nigerian business organization. I will also discuss some related FAQs to help you understand your rights as a Jumia customer.

Jumia’s Refund Policy for Delivery Fees

Eligible Cases

Jumia offers a full refund of delivery fees in the following cases:

  • If the item is delivered damaged or defective
  • If the wrong item is delivered
  • If the item is lost in transit
  • If the customer cancels the order before it is shipped

Ineligible Cases

Jumia does not refund delivery fees in the following cases:

  • If the customer simply changes their mind about the purchase after the item has been delivered
  • If the customer is unable to receive the delivery due to factors outside of Jumia’s control, such as an incorrect address or a missed delivery appointment
  • If the customer returns the item for reasons other than damage, defects, or incorrect delivery

How to Request a Refund

To request a refund for a delivery fee, you must contact Jumia customer support within 7 days of receiving the item. You can do this by phone, email, or live chat.

When requesting a refund, you will need to provide the following information:

  • Your order number
  • The reason for the refund request
  • Proof of damage or incorrect delivery (if applicable)

Processing Time

Once you have submitted your refund request, Jumia will investigate the case and process the refund within 5-10 business days. The refund will be issued to the original payment method.


Jumia offers a fair and reasonable refund policy for delivery fees. If you are eligible for a refund, Jumia will process it promptly. To avoid any confusion or disappointment, it is important to carefully review Jumia’s refund policy before making a purchase.

Related FAQs

What if I refuse to accept a delivery because the item is damaged or defective?

If you refuse to accept a delivery because the item is damaged or defective, you will be eligible for a full refund of the purchase price and delivery fee.

What if I miss my delivery appointment?

If you miss your delivery appointment, Jumia will attempt to redeliver the item at a later date. If you are unable to receive the delivery on the second attempt, the item will be returned to the seller and you will be issued a refund for the purchase price, minus the delivery fee.

Can I return an item for any reason and get a refund of the delivery fee?

No, Jumia does not refund delivery fees for items that are returned for reasons other than damage, defects, or incorrect delivery.

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By Sunday Black

Sunday Black is an e-commerce expert and seasoned blogger based in Nigeria. With a sharp understanding of the digital marketplace, he's become a trusted guide for online shopping enthusiasts and vendors across the country. At Payza.ng, Sunday shares actionable tips and in-depth reviews that help readers navigate the complex world of online transactions with ease and confidence. Off the keyboard, he enjoys exploring local cuisines and immersing himself in the latest tech innovations. His writing not only reflects his expertise but also his passion for connecting people with the right online tools and resources.

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